Booking Guide
How to book, step by step
Booking is handled through Headway — a secure scheduling platform that checks your insurance and shows real appointment times. Here's exactly what to expect.
Booking through Headway
Five simple steps — most people finish in under ten minutes.
- 1
Tap “Book an Appointment”
Every booking button on this site opens Priscilla's Headway profile in a new tab. Headway is the scheduling platform we use — it handles appointment times, insurance checks, and reminders.
- 2
Create or sign in to your Headway account
You'll be asked for basic details like your name, date of birth, and state of residence. This information stays between you and Headway — it never passes through our website.
- 3
Add your insurance information
Enter your insurance details and Headway will verify your coverage and show you your expected cost per visit before you book. If you're paying self-pay, it will show those rates instead.
- 4
Choose a time that works for you
You'll see our real-time availability for telehealth visits. Pick a day and time that fits your schedule and confirm the appointment.
- 5
Watch for your confirmation
Headway sends a confirmation email with your appointment details, a link to complete any paperwork, and instructions for joining the video visit.
A note on privacy
Please don't send symptoms, medications, medical history, SSNs, or insurance IDs through this website's contact form. Booking details, insurance, and clinical paperwork are handled securely through Headway — not through our site.
What to expect after you book
Complete your intake paperwork
Through your Headway account, you'll fill out intake forms and questionnaires before your first visit. Completing these early helps make the first appointment as useful as possible.
Insurance and cost are confirmed
Headway confirms your coverage and any visit cost before your appointment, so there are no surprises. Questions about a specific plan can go to Headway's support team or to us at the contact options below.
Join your telehealth visit
Appointments are held by secure video. Find a quiet, private space, and join a few minutes early using the link in your Headway account or confirmation email.
Your first appointment
The initial evaluation is an unhurried conversation about your history, current concerns, and goals. From there we build a medication plan together and schedule follow-ups at the pace that fits your care.
Rescheduling and reminders
Headway sends appointment reminders and lets you reschedule from your account. Please give as much notice as possible if you need to change a time — our full cancellation policy is shared during onboarding.
Non-clinical questions? We're happy to help.
For questions that aren't about your symptoms or treatment — scheduling, insurance paperwork, how telehealth works, records requests — reach us any of these ways:
Contact form
The fastest option. Ask your question and share how you'd prefer to be contacted.
Go to contact formWe aim to reply within one to two business days. This website is not monitored continuously and is not for urgent or clinical messages.
Ready to book?
You'll be taken to our Headway profile to pick a time.
In a crisis, call or text 988, or dial 911. This website is not monitored continuously.